The teams within each Designated Centre focus on transforming the lives of residents through innovative and compassionate care. Residents are supported to engage in a meaningful way in their local community, building and rebuilding relationships with locals and welcoming people into the campus. Our focus remains in line with our mission; that is empowering each individual to live full and meaningful lives. There has been substantial change and quality enhancement across disability services over the last year and a half. This was evident in the significant increase in compliance with the disability standards across services and these changes have had positive outcomes in the lived experiences of residents. This increase in compliance is due to a review of governance structures, and an emphasis on education for staff of all grades and disciplines.