National Healthcare Charter

You and your Health ServiceYour Service, Your SayYou Said, We Did

You and your Health Service

What is it?

The National Healthcare Charter You and Your Health Service is a Statement of Commitment by the HSE describing:

  • what you can expect when using health services in Ireland, and
  • what you can do to help Irish health services to deliver more effective and safe services.
The charter is the work of a diverse and dedicated group of people with a common goal – aiming to inform and empower people to actively look after their own health and to influence the quality of healthcare in Ireland.

It is based on eight principles: access, dignity and respect, safe and effective services, communication and information, participation, privacy, improving health and accountability. These principles have been identified through a review of national and international patient charters and through wide consultation with the Irish public.

To find out about how you can become involved in improving the quality of healthcare in Ireland see pg 16 for further details.

If you have questions about your care, please ask your healthcare team. The leaflet “It’s Safer to Ask” includes some tips to follow when attending any health or social care service.

Peamount Healthcare is dedicated to the implementation of the National Healthcare Charter, see the news section of our website for past and upcoming events.

National Healthcare Charter Publications:

Related Policies:

Your Service, Your Say

Peamount Healthcare want to give you the best possible care and treatment. There may be times, however, when you think we could do better and sometimes you may even want to tell us about something we have done well.

You have rights when it comes to your health including:

  • The right to have your say and be listened to
  • The right to complain if you are not happy about something we have done.
We want you to tell us if you have a comment, compliment or complaint about your health care at Peamount. This section of the website will give you information about how to give us your feedback and the supports available to you.

We want you to have an opportunity to input into how services operate, to provide feedback and to be heard. This section of the website will soon have information on how to become involved in service user panels and forums.

How do I make a complaint or give feedback?

Options available for contacting us with your feedback and complaints
In Person
Talk to any member of Peamount staff, department manager or complaints officer
By Email
E-mail with your feedback.
By Letter
Send a letter to Complaints Officer, Peamount Healthcare, Peamount Road, Newcastle, Co. Dublin. Staff can help you put your complaint in writing, if you require assistance.
Ring us
Switch 01 6010300 or Complaints Officer 01 6010308
Confidential Recipient for Vulnerable Persons
Contact our Confidential Recipient for Vulnerable Persons (any vulnerable person receiving residential care in a HSE or HSE funded facility ), Leigh Gath, LoCall 1890 100 014 or Mobile 087 6657269 or Email

Send your complaint securely through the online feedback form

Ombudsman Information

You may request an independent review of your complaint from the Director of the National Advocacy Unit if you are not happy with the recommendations made by the complaints officer or the way your complaint was dealt with.

Director of the National Advocacy Unit
Quality and patient Safety Directorate, HSE,
Oak House, Millennium Park,
Naas, Co. Kildare.
Tel: (045) 880 400
You may request an independent review of your complaint from the Office of the Ombudsman if you are not happy with the outcome of the review.

Office of the Ombudsman:
18 Lower Leeson Street, Dublin 2.
Tel: 1890 223 030

You Said, We Did

Service users and members of the public regularly give feedback about their experience of health services at Peamount Healthcare through surveys, verbal feedback & by completing feedback forms.

We take all service user feedback seriously, we have listened to this and have introduced improvements that will have a positive impact on our service user experiences at Peamount. See section on Your Service, Your Say to find out how to give your feedback.

Find out about what patients have said about Peamount’s health services, what changes have happened and the positive feedback that has been received.

You Said, We Did Publications: