National Healthcare Charter
You and your Health Service
What is it?
The National Healthcare Charter You and Your Health Service is a Statement of Commitment by the HSE describing:
- what you can expect when using health services in Ireland, and
- what you can do to help Irish health services to deliver more effective and safe services.
It is based on eight principles: access, dignity and respect, safe and effective services, communication and information, participation, privacy, improving health and accountability. These principles have been identified through a review of national and international patient charters and through wide consultation with the Irish public.
To find out about how you can become involved in improving the quality of healthcare in Ireland see pg 16 for further details.
If you have questions about your care, please ask your healthcare team. The leaflet “It’s Safer to Ask” includes some tips to follow when attending any health or social care service.
Peamount Healthcare is dedicated to the implementation of the National Healthcare Charter, see the news section of our website for past and upcoming events.
National Healthcare Charter Publications:
Your Service, Your Say
You have rights when it comes to your health including:
- The right to have your say and be listened to
- The right to complain if you are not happy about something we have done.
We want you to have an opportunity to input into how services operate, to provide feedback and to be heard. This section of the website will soon have information on how to become involved in service user panels and forums.
How do I make a complaint or give feedback?
Send your complaint securely through the online feedback form
You may request an independent review of your complaint from the Director of the National Advocacy Unit if you are not happy with the recommendations made by the complaints officer or the way your complaint was dealt with.
You Said, We Did
Service users and members of the public regularly give feedback about their experience of health services at Peamount Healthcare through surveys, verbal feedback & by completing feedback forms.
We take all service user feedback seriously, we have listened to this and have introduced improvements that will have a positive impact on our service user experiences at Peamount. See section on Your Service, Your Say to find out how to give your feedback.
Find out about what patients have said about Peamount’s health services, what changes have happened and the positive feedback that has been received.