The 2019 Peamount Patient Experience in rehabilitation survey goes live on 1st May

PUBLISHED ON THURSDAY, APRIL 11TH, 2019

The Peamount Patient Experience Survey is a survey asking people for feedback about their stay in the rehabilitation units in Peamount

The survey is a part a research project and is adapted from the National Patient Experience Survey organised by the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health.

All patients aged 16 and over discharged each May, who spend 24 hours or more in a public acute hospital and have a postal address in the Republic of Ireland are asked to complete the survey.

It will help improve the quality and safety of healthcare services provided to patients in Peamount. The survey tries to understand how patients interact with the healthcare system and how they experience this process.

The results to highlight what we are doing well and to develop quality improvement plans, which will outline how patients’ priorities will be addressed in the future.

Benefits for patients:
• Patients can have an input on improvements to the quality of care they receive in hospital.
• Healthcare professionals will be able to deliver improved care that meet patients’ expectations.
• In other countries which conduct patient experience surveys, positive patient experience has been linked to improved clinical outcomes and a better relationship between patients and healthcare professionals.

What questions are asked
The survey asks participants about their admission to hospital, the ward environment, care and treatment, interaction with staff and discharge from hospital.
Are answers to the questions treated confidentially?
Yes, all responses provided in the Peamount Patient Experience Survey are anonymised to ensure that no individuals can be identified.

The survey starts in May 2019.
For further information contact
Susan Curtis 01 6010359

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Tanya King

CEO Peamount Healthcare

Tanya has extensive experience working in senior leadership roles in the health service. Following a period as Director of Nursing and Deputy CEO in the Mater Misericordiae University Hospital, her most recent post has been Deputy Chief Nursing Officer in the Department of Health. Tanya has also worked in St Vincent’s University Hospital and the Office of the Director General in the Health Service Executive. Tanya qualified as a nurse, completing a post graduate BNS, Diplomas in Oncology , Quality and Leadership and has an MSc in Healthcare Management. She is a Fellow of the Faculty of Nursing of the Royal College of Surgeons of Ireland. Tanya is committed to ensuring the delivery of high-quality person centered health care and looks to build strong relationships with all stakeholders to deliver innovative and sustainable service improvement.

Catherine Slattery

Director of Rehabilitation Services

Catherine has extensive experience of working in the health and social care sector. She qualified as both a general and psychiatric nurse and worked in the NHS and Ireland in various nursing roles. In the last 14 years she has held a number of senior health and social care positions in the voluntary and community sector. She holds a BA in Psychology, MBA in Health Services Management, post graduate qualification in Risk Management and a black belt in Lean Healthcare. In recent years Catherine’s special interests are in the areas of Rehabilitation and Disability.

Susan Reid

Sue Mitchell

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Elizabeth McGrattan

Director of Nursing and Social Care

Elizabeth has 15 years nursing experience in both the acute, social care, private and community sector. She qualified in general nursing and has worked in various roles including acute respiratory care, disability services and community care.

Elizabeth joined Peamount Healthcare in 2019 as Clinical Nurse Manager in Practice Development and more recently as Quality and Continuous Improvement Manager. Elizabeth was appointed to the role of Director of Nursing and Social Care in April 2023.

Elizabeth holds a BScN in General Nursing from Trinity College Dublin, a Post Graduate Diploma in Adult Respiratory Care from the University of Limerick and is currently undertaking a Post Graduate Diploma in Quality and Safety in Healthcare Management with the Royal College of Surgeons Ireland.

Elizabeth has a special interest in quality and safety and working closely with the nursing and social care teams to ensure positive experiences for all who access services in Peamount Healthcare.