Tell us about your Experience
Peamount Healthcare want to give you the best possible care and treatment. There may be times, however, when you think we could do better and sometimes you may even want to tell us about something we have done well.
You have rights when it comes to your health including:
- The right to have your say and be listened to
- The right to complain if you are not happy about something we have done.
We want you to tell us if you have a comment, compliment or complaint about your health care at Peamount. This section of the website will give you information about how to give us your feedback and the supports available to you.
We want you to have an opportunity to input into how services operate, to provide feedback and to be heard. This section of the website will soon have information on how to become involved in service user panels and forums.
How do I make a complaint or give feedback?Publications and ResourcesOmbudsman Information
How do I make a complaint or give feedback?
Options available for contacting us with your feedback and complaints
Talk to any member of Peamount staff, department manager or complaints officer
Send a letter to Complaints Officer, Peamount Healthcare, Peamount Road, Newcastle, Co. Dublin. Staff can help you put your complaint in writing, if you require assistance.
Switch 01 6010300 or Complaints Officer 01 6010308
Confidential Recipient for Vulnerable Persons
Contact our Confidential Recipient for Vulnerable Persons (any vulnerable person receiving residential care in a HSE or HSE funded facility ), Leigh Gath, LoCall 1890 100 014 or Mobile 087 6657269 or Email firstname.lastname@example.org
Send your complaint securely through the online feedback form
Publications and Resources
National Healthcare Charter
You may request an independent review of your complaint from the Director of the National Advocacy Unit if you are not happy with the recommendations made by the complaints officer or the way your complaint was dealt with.
Director of the National Advocacy Unit
Quality and patient Safety Directorate, HSE,
Oak House, Millennium Park,
Naas, Co. Kildare.
Tel: (045) 880 400
You may request an independent review of your complaint from the Office of the Ombudsman if you are not happy with the outcome of the review.